Roadshows help branch managers cope with major change
21/12/2011
Halifax was about to undergo a major integration with Lloyds Banking Group. With systems changing overnight, they needed to make sure all staff were up to speed, clear and confident about the changes.
Our communications specialists worked closely with the team at Halifax to develop a series of interactive and informative workshops, which ran from February through to August. Educating Branch Managers from each of their 666 branches, the workshops conveyed huge amounts of detail in an engaging and entertaining way using various presentation styles, discussion-based activities and video, which really brought messages to life.
Managers left with a cascade ‘Huddle’ pack which went into more detail, which they could take time to digest before sharing with their teams – ensuring everyone in branch was ready for the changes and challenges ahead.
The workshops were really successful, with engagement scores at an all-time high – a fantastic achievement considering the challenging messages being delivered.